DoorDash, Inc. is an American company that operates an online food ordering and food delivery platform. It is based in San Francisco, California, United States. With a 56% market share, it is the largest food delivery company in the United States. It also has a 60% market share in the convenience delivery category. As of December 31, 2020, the platform served 450,000 merchants, 20,000,000 consumers, and 1 million deliverers.
If you are their regular customer and somehow messes while ordering and don’t know how to cancel the order then you are at the right place. In this article, I have compiled the best and simple ways following which you can cancel Doordash orders easily and fast.
“Here are the Simple Ways to Cancel Doordash order”
Mainly there are two mediums by which you can cancel your Doordash order either you can use a mobile phone or you can use a PC to cancel the order. Below, I have shared the steps to cancel the Doordash order using a mobile app and PC.
Steps to Cancel DoorDash Order Through Mobile App:
Given below are the steps you can follow to cancel your Doordash order through the mobile app:
- Login to the DoorDash app.
- Go to the “Orders” tab at the bottom of the screen.
- At the top of the Orders menu, find your in-progress order – it should appear at the top of the list – and tap “View Order.”
- Tap “Help” in the top-right corner of the screen.
- This will bring up a Customer Support menu. Select “Can I cancel my order?” from the menu to continue.
- DoorDash will notify you of your refund type – a full, partial, or no refund. If you still want to cancel, tap “Cancel order” to finish.
Steps to Cancel Doordash Order on PC:
Given below are the steps you can follow to cancel Doordash order on PC:
- Log in to the Doordash website.
- Click the hamburger menu in the upper-left corner of the landing page to open the menu.
- Select “Orders” from the menu.
- Select the order you want to cancel. Click “Cancel Order.”
- Confirm that you want to cancel. You’ll be shown what type of refund you can receive beforehand.
How else can you cancel?
If there’s no option to cancel your order you should contact their helpline as soon as possible. You can call them on 855-431-0459 or chat with them on their website. You could also contact them on social media but this may take longer.
Why do People Cancel their DoorDash Orders?
There are many different reasons people want to find out how to cancel a DoorDash order. One of the biggest ones is that they’ve simply changed their mind. If you don’t think you’re going to enjoy the food anymore once it arrives, what’s the point in keeping the order? So instead of being disappointed with the food, they choose to cancel their order and go with another option.
Another popular reason is that they’ve found the same food for a better price on another app. The food delivery business is extremely competitive at the moment, with many apps offering promos and exclusive deals to lure new users. Sometimes, the order you’ve just made with DoorDash is on special on one of the other apps, and so, you quickly cancel your order with DoorDash and make it again on the other app.
DoorDash hasn’t had the best reputation of late, with drivers seen dropping food on the ground only to repackage it, the company listing restaurants without their permission, and the possibility of using driverless cars in the near future. All of this together can create quite a poor image in a customer’s mind, and when this realization comes in the middle of a DoorDash order, they decide to cancel it instead.
If you’ve canceled your DoorDash order based on the last reason, you may want to think about canceling your DashPass subscription as well. It’s easy to do in a few quick steps.
What kind of refund to expect when canceling your DoorDash order:
How long it takes you to cancel your DoorDash order determines your refund.
If you cancel before the restaurant confirms the order or DoorDash assigns a courier, you’ll be able to receive a full refund for your purchase – but you should note that the window of time to do this is usually only a few seconds.
If you cancel after the restaurant confirms the order but before a courier is assigned, or vice versa, you’ll receive a partial refund. This is because DoorDash may still have to pay the driver for any driving they’ve already done, or the restaurant for food they’ve already begun preparing.
End of the line:
In the above article, I have mentioned the best and simple ways to cancel the Doordash order either from your PC or mobile app. If the article is helpful to you then please comment and in the comments share your thoughts about what you liked in the article and please what we can do to improve in future articles.