If you are looking for a web hosting company to host a commercial or public sector website, there are a number of factors you will need to consider. The storage and bandwidth included in each host’s packages, along with the location of their servers, are all important factors that will influence your final choice. However, for many organizations, the overriding consideration when choosing a web hosting company is the level and quality of customer service they are able to provide. A highly responsive host with a knowledgeable customer support team can make life a lot easier for website administrators and developers.
With this in mind, we have compiled a shortlist of web hosts that offer outstanding customer service. Choose one of these to host your private or public sector website and you should be able to avoid many of the common problems that occur when working with less capable hosting companies.
5 Web hosts that offer excellent customer support
There are thousands of reputable best hosting companies all around the world so the following list is by no means exhaustive. It could, however, be an excellent place to start your search, containing as it does the names of 5 companies that are known to provide a high standard of customer service.
1. SiteGround
Judging by the many glowing reviews they receive, SiteGround has to be one of the best web hosting companies as far as customer service is concerned. They offer 24/7 support, which includes telephone, live chat and a ticket system for more complex technical issues. As they have servers located in Australia, they are a great choice for Australian organisations that are looking for excellent page loading times with a package from a supportive host.
2. Kinsta
Kinsta offers the same kind of web hosting packages as many other hosts but what really sets them apart is their tier-1 customer support. Instead of having to deal with a customer service agent who simply notes down details of your problem and arranges for a technician to call back, you get straight through to an IT specialist when you call their support line.
3. Flywheel
This host specialises in providing hosting packages for design agencies but we have included them in our list because of their excellent reputation for customer service. They offer 24/7 live chat support for customers with packages that cost less than $250 and phone support for customers with packages costing more than this.
4. Amazon Web Services (AWS)
If you are looking for a company that offers industry-leading customer service for cloud hosting packages, we can recommend Amazon for Australian customers in both the private and public sectors. AWS offers a variety of support options for technical, billing and login/access issues, including live chat and a helpline.
5. WP Engine
A popular host for business customers with WordPress websites, WP Engine offers 24/7 chat support to its customers, along with an extensive self-help knowledge database.
Any one of these hosts could be a great choice for your website. For more details on what they have to offer, you can contact each company directly.
