With the help of video calls, the feeling of staying close to someone while being far away is fulfilled, but if these video calls stop working, have you ever wondered what you will do? In this article, we are going to discuss how to fix snapchat video call not working on your device. There have been many problems on Snapchat before, so this is also not the first time.
This popular social media platform is well known for its filters and features, but it doesn’t mean that it never faced problems. However, in some of our previous articles, we have mentioned how you will be able to fix the issues of snapchat like; loading snaps, support code errors, crashing of the application on devices like iPhones, deleting data and blocking someone who already blocked you, etc.
In case you wish to know how to fix snapchat video call not working on your device then, you should remove your application cache data, check whether you have been blocked by the person, impare your data saving mode and many more.
Wish to know more about the fixes for how to fix snapchat video call not working, keep reading this article till the end!
How To Fix Snapchat Video Call Not Working?
1. Clear App Cache
Cache data can be used to prevent your device’s files from getting deleted or corrupted. To ensure your application runs smoothly and fix the problem, please follow these steps:
Step 1: At the very first step, start by opening the settings app.
Step 2: Now, scroll down to the apps section.
Step 3: Open the snapchat app, and select the storage option
Step 4: Click on the button to display the cache data.
Step 5: Clear the cache data and so you are done!
2. Verify Your Internet Connection
When using social apps like snapchat, the stability of your network is crucial. This could fix snapchat and other issues with iOS software and android as well. If your WiFi connection is the problem, you can use applications like Safari or any other browser to check if it has been stable.
3. If You Are Blocked By The Person
You may be restricted by someone else and that’s why maybe your query arises about how to fix snapchat video call not working. If this happens, when you make a video or audio call to them you will only be able to see the calling option on your screen, and not the ringing option.
4. Relaunch Your App
Sometimes, even after opening an app, you discover that it isn’t working correctly. This is why you might be forced to search for a solution to your question about how to fix snapchat video call not working. Force closing your application will solve the problem. You will need to close the app and remove it from all your recent applications. Next, you can open the application to verify that the problem is solved.
5. Update Your Snapchat Application To The Latest Version
If your snapchat version is older, you can update the app to fix the problem. You can update your snapchat application from the google play store [for android] and the app store [for iOS].
6. Avoid Multiple Devices To Open Your Account
If you’re logged into the same account on several devices, it could cause issues with Snapchat videos. Try with the exact same username only on one device and since, you will be getting over the query of how to fix the snapchat video call not working.
7. Allow The Application To Access The Audio & Camera
If you’re trying to video chat with your friend, it is necessary to grant the camera access as well. Here’s how you accomplish this. Click on the Snapchat icon on your smartphone to launch the app. You can access settings by tapping your avatar in the upper right corner.
In the upper right-hand corner, press the gear icon to open the settings. Scroll down, and then select management from the menu that is under additional services. After that, you can click on the option to turn on the camera. Click on the camera to grant permission. You must grant permission to both the camera and microphone.
8. Impare The Data Saving Mode
If you’re on a data plan, it is possible that you have activated Snapchat’s data-saving feature, which prevents it from taking up new images and lenses on autopilot. But, it could also stop the app from informing you of any new calls or alerts when not using the app.
To avoid this you must open Snapchat on your mobile and then tap on the profile icon located in the upper left corner. Next, tap on the gear icon on the right corner to open the settings menu. Scroll down to tap the data saver option and then uncheck your option to save data option in the next menu.
9. Uninstall The Needless Applications
Snapchat’s policy prohibits the usage of unlicensed applications and plugins like Snapchat++, SnapTools, Emulator, etc. If you’ve installed one of these plugins or apps it is necessary to uninstall them first before you can access Snapchat again.
10. Get Rid Of Data From Lens
Snapchat lets you test different filter and lens combinations in video chats to make them more enjoyable. While you experiment with these filters and new lenses, Snapchat will collect lens information. However, if the data is unavailable due to a reason, you could experience a black screen while making chats on Snapchat.
To get rid of this problem fix, try clearing your old lens data off of Snapchat open your Snapchat app and go through settings. Scroll down until you find lenses as well. Then tap to select the clear all lens data option in the next menu. After that, you can try making an attempt to make a video call to test if it does work.
11. Snapchat Support Centre
If all the above methods or tricks mentioned don’t work at all or have not answered your query of how to fix snapchat video call not working. Then, the very last and best option to resolve your issue is to contact the support centre.
Summing Up The Lines!
So, we have covered how to fix snapchat video call not working and all the possible ways to resolve this problem on your own. You should remove your application cache data, check whether you have been blocked by the person, impare your data saving mode, contact support and many more. We truly expect that you find this guide helpful as well as quite informative to you.
Don’t forget to share this informative article with your loved ones and especially those who are apple users. Also, let us know which method or trick you like the most. For more updates on social tech media, technology, and other content or articles, keep exploring back to Americbuzz and stay tuned for future articles. Thanks for reading!